Methods to Communicate at Your Office Job
Communication skills change with people, the family situation, the conditions of patients, the time, place and conditions. Here we can only say some of the most basic communication skills. Listening: attentive, patient listening to the speech of patients, this is the most basic one. It is hard to earn their trust without listening carefully to the patients because patients would not tell us their true feelings in an honest way. Listening in itself is a way which demonstrates our respect and understanding. Many patients are very sensitive on this issue. Attentively and patiently listening to patients is equivalent to a positive stimulus to them so that it will arouse their interest, strengthening the drive to speak. Later, patients will be quite willing to speak out their minds.Hey Receptionists! Keep Away from mbt shoes sale !
Approval: As long as the feeling is real for the patient, we should give our approval no matter what it might be. Tell you a simple case. A patient suffering Meniere's Syndrome felt the sky is twirling, the floor is rotating. ENT doctor will first affirm the patient's feeling is real, and then explain to the patient why he has this feeling. The most common mistake when the family members contact with mental patients, is that when the patient says an unbelievable feeling, the family members think that they are saying "nonsense" and "how can it be!" and so on. It will prevent further communication between the patients and their families. For example, the mental patients are afraid that they would be caught. The first thing that we should do is to give our affirmative opinions with understanding and considerate attitudes: the feeling that you are afraid of being caught is completely understandable and real as for you.cheap mbt shoes , The Best Valentine's Day Giveaways for Beauty
Clarification: clarification is the written lexical. Victoria Beckham Like What we clarify the meaning included two sides: on the one hand, it clarifies that actual content and purpose of the patient said with each sentence, it is necessary to communicate effectively. Sometimes, the content and purpose is not consistent. For example, in hot summer, the child says to his mother: "I am thirsty." Thirst is the child's feeling, but the real purpose is to allow her mother to buy a soft drink or cold food for him. "I'm thirsty" is the content of speech, and the purpose is to quench his thirst. If the family members know don't this clearly, they are unable to communicate with patients. On the other hand, family members have to be clear about what happened to the patients, they have to know the then environment and the patients' emtional reactions, they have to know about almost every detail. The more they are informed, the more effective communication they are likely to conduct with the patients. Such as, if the patient has a quarrel with the sales person and comes back without buying anything because he is upset about it.
At this moment, relatives need to calm down the patient, guide him to tell us the whole process, details and emotions clearly. An attitude of caring him and willing to know more should also be showed for us. In this way, we could help them with aims, relieve their anxieties and angers. And this action itself is good to the communication between patient and his family, promote his ability of expression. If a schizophrenial patient can express the course of a event orderly, show his emotion and feeling faithfully, vividly to give audience a you-are-in-a-real-field feeling, he may have a progress on his mental health level. A very important feature of schizophrenia is that the disease may prevent the patient from communication with others. The emotional indifference showed by the patients suffering from mental depression is a very severe symptom, it is often associated with the isolation and alienation from the people around them. In the past, the schizophrenia patients lived in a state of social isolation, which will worsen the speed of decline. Now, the number of patients suffering severe mental decline is smaller than that in the beginning of this century, and it is not entirely due to the progress of drugs, but the concern, the care and proactive communication between people and the patients.
Being good at asking: generally speaking, there are two ways to ask questions: one is open, the other is closed. The closed ones allow answers just like [yes" or [no", only one of the both is allowable, like the enquire from the judge to the defendant. Doctors sometimes also adopt the way of conservative questioning in the hope of finding out the specific nature of one particular symptom. For example, a doctor might ask a patient with migraine if the pain is felt on the left or the right side, the patient can only choose one answer from the two options put forward by the doctor, this is called the conservative way of questioning. In the talking of family members and patients, in addition to special conditions, you should try to use less closed question. Because the close question will easily make the patients in passivity, and easily make them feel being inquired, without exerting patients` initiative.
Providing all kinds of communication: give patients exchange conditions and opportunities,there are a variety of measures, For example, encourage patients after watching TV, wrote an article, then discuss together. Family members can also set for patient: let him talk about his thought and opinion about certain news or event. Besides, they can talk with patient at regular intervals such as Saturday or rest time. The whole family sit together and chat on a certain topic or discuss on an issue just like a family conference.
Approval: As long as the feeling is real for the patient, we should give our approval no matter what it might be. Tell you a simple case. A patient suffering Meniere's Syndrome felt the sky is twirling, the floor is rotating. ENT doctor will first affirm the patient's feeling is real, and then explain to the patient why he has this feeling. The most common mistake when the family members contact with mental patients, is that when the patient says an unbelievable feeling, the family members think that they are saying "nonsense" and "how can it be!" and so on. It will prevent further communication between the patients and their families. For example, the mental patients are afraid that they would be caught. The first thing that we should do is to give our affirmative opinions with understanding and considerate attitudes: the feeling that you are afraid of being caught is completely understandable and real as for you.cheap mbt shoes , The Best Valentine's Day Giveaways for Beauty
Clarification: clarification is the written lexical. Victoria Beckham Like What we clarify the meaning included two sides: on the one hand, it clarifies that actual content and purpose of the patient said with each sentence, it is necessary to communicate effectively. Sometimes, the content and purpose is not consistent. For example, in hot summer, the child says to his mother: "I am thirsty." Thirst is the child's feeling, but the real purpose is to allow her mother to buy a soft drink or cold food for him. "I'm thirsty" is the content of speech, and the purpose is to quench his thirst. If the family members know don't this clearly, they are unable to communicate with patients. On the other hand, family members have to be clear about what happened to the patients, they have to know the then environment and the patients' emtional reactions, they have to know about almost every detail. The more they are informed, the more effective communication they are likely to conduct with the patients. Such as, if the patient has a quarrel with the sales person and comes back without buying anything because he is upset about it.
At this moment, relatives need to calm down the patient, guide him to tell us the whole process, details and emotions clearly. An attitude of caring him and willing to know more should also be showed for us. In this way, we could help them with aims, relieve their anxieties and angers. And this action itself is good to the communication between patient and his family, promote his ability of expression. If a schizophrenial patient can express the course of a event orderly, show his emotion and feeling faithfully, vividly to give audience a you-are-in-a-real-field feeling, he may have a progress on his mental health level. A very important feature of schizophrenia is that the disease may prevent the patient from communication with others. The emotional indifference showed by the patients suffering from mental depression is a very severe symptom, it is often associated with the isolation and alienation from the people around them. In the past, the schizophrenia patients lived in a state of social isolation, which will worsen the speed of decline. Now, the number of patients suffering severe mental decline is smaller than that in the beginning of this century, and it is not entirely due to the progress of drugs, but the concern, the care and proactive communication between people and the patients.
Being good at asking: generally speaking, there are two ways to ask questions: one is open, the other is closed. The closed ones allow answers just like [yes" or [no", only one of the both is allowable, like the enquire from the judge to the defendant. Doctors sometimes also adopt the way of conservative questioning in the hope of finding out the specific nature of one particular symptom. For example, a doctor might ask a patient with migraine if the pain is felt on the left or the right side, the patient can only choose one answer from the two options put forward by the doctor, this is called the conservative way of questioning. In the talking of family members and patients, in addition to special conditions, you should try to use less closed question. Because the close question will easily make the patients in passivity, and easily make them feel being inquired, without exerting patients` initiative.
Providing all kinds of communication: give patients exchange conditions and opportunities,there are a variety of measures, For example, encourage patients after watching TV, wrote an article, then discuss together. Family members can also set for patient: let him talk about his thought and opinion about certain news or event. Besides, they can talk with patient at regular intervals such as Saturday or rest time. The whole family sit together and chat on a certain topic or discuss on an issue just like a family conference.
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